Terms & Conditions of Sales


Article 1 - This booking voucher is offered to you by FANÉLIE LOCATION and is reserved for its exclusive user for the rental of rural lodgings. Under no circumstances can FANÉLIE LOCATION be held liable for any use of this document by third parties or for purposes other than tourism.
The accommodation offered is approved and referenced by the departmental office of Gîtes de France Guadeloupe. As a result, we can provide you with a rental contract on the letterhead of the National Federation of Gîtes de France on request. The articles exposed below correspond to those applied by the National Federation of Gîtes de France. Fanélie Location additions or modifications are in italics.
Article 2 - Duration of Stay : The tenant signing this contract concluded for a fixed period may not under any circumstances invoke any right to remain in the premises at the end of the stay.
Article 3 - Conclusion of the contract :The reservation becomes effective once the tenant has sent the owner a deposit of 25% of the total rental amount .
Certain special offers or promotions require payment of the entire stay upon reservation.
The rental concluded between the parties to this deed may in no case benefit even partially to third parties, natural or legal persons, except with the written consent of the owner.
Article 4 - Cancellation by the tenant : Any cancellation must be notified by registered letter to the owner.
a - Cancellation before arrival at the premises:
The deposit remains with the owner less than 60 days before arrival . The latter may request the balance of the amount of the stay , if the cancellation occurs less than 30 days before the scheduled date of entry into the premises.
Some special offers or promotions require a non-refundable reservation.
b - If the tenant does not appear within 24 hours of the date of arrival indicated, the reservation becomes void and the owner can dispose of his lodging. The deposit remains with the owner who will ask for the balance of the rental.
c - If the stay is shortened , the rental price remains with the owner . No refund will be made .
d - In the event of force majeure (those usually recognized by the jurisprudence of the French Courts and Tribunals), the customer cannot be held responsible for the cancellation, the deposit will be transformed into a credit or refund.
Article 5 - Cancellation by the owner : The owner pays the tenant all of the sums paid , as well as compensation at least equal to that which the tenant would have borne if the cancellation had been made by him on that date.(except in cases of force majeure).
Article 6 - Arrival : The tenant must present himself on the specified day and time mentioned on this booking voucher . In case late or delayed arrival, the tenant must notify the owner .
Article 7 - Payment of the balance : The balance of the rental is paid upon entering the premises(the next morning at the latest).
Article 8 - Inventory : An inventory is drawn up jointly and signed by the tenant and the owner or his representative on arrival and departure from the gîte. This inventory constitutes the only reference in the event of a dispute concerning the inventory of fixtures. The state of cleanliness of the lodging on the arrival of the tenant must be noted in the inventory of fixtures. The cleaning of the premises is the responsibility of the tenant during the rental period and before his departure . The amount of any cleaning costs is established on the basis of calculation mentioned in the options .
Article 9 - Security deposit or surety : On arrival of the tenant, a security deposit, the amount of which is indicated in the description , is requested by the owner. After the contradictory establishment of the exit inventory, this security deposit is returned, less the cost of repairing the premises if damage was observed and if the final cleaning was not satisfactory .
In the event of early departure (prior to the time mentioned on this form) preventing the establishment of the inventory of fixtures on the very day of the tenant's departure, the security deposit is returned by the owner within a period not exceeding not a week.
Article 10 - Use of the premises : The tenant must ensure the peaceful character of the rental and make use of it in accordance with the destination of the premises.
Article 11 - Capacity : The reservation is made for a maximum capacity of people (children and babies included) . If the number of tenants exceeds the capacity of reception, the owner can refuse the additional people . Any modification or termination of the contract will be considered at the initiative of the customer.
Article 12 - Animals : The booking voucher specifies whether or not the tenant can stay in the company of a pet. In the event of non-compliance with this clause by the tenant, the owner may refuse the stay. In this case, no refund will be made . Pets are accepted within certain limits. In all cases, the prior written consent of our services is required . A full description of the animal with photo will be requested.
Article 13 - Insurance : The tenant is responsible for all damages resulting from his doing. He is required to be insured by a resort-type insurance contract for these various risks.
Article 14 - Payment of charges (included: water, solar hot water, electricity, gas, air conditioning) At the end of the stay, the tenant must pay the owner the charges not included in the price. Their amount is established on the basis of calculation mentioned beforehand and proof is provided by the owner .
Article 15 - Disputes :FANÉLIE LOCATION must be informed of any complaint relating to the inventory, descriptions or others in order to have the possibility of reaching an amicable agreement directly with its tenant.
Any complaint relating to the inventory of fixtures and the state of the description during a rental, must be submitted to the Departmental Antenna of Gîtes de France within 3 days of entering the premises. Any other complaint must be sent to him as soon as possible, by letter (with a photocopy of the Gîtes de France rental contract) . In the event of a persistent disagreement, disputes may be submitted to the quality service of the National Federation of Gîtes de France, which will endeavor to find an amicable agreement.

Article 16 - The customer is only responsible for his choice, the services and their suitability for his needs.
Article 17 - Booking process
Reservations made by the customer are made via the dematerialized reservation voucher accessible online on our reservation platform .
The reservation is deemed to have been made upon receipt of the reservation voucher . The customer undertakes, prior to any reservation, to complete the information requested and certify the veracity and accuracy of the information transmitted. After the final choice of services to be reserved, the reservation procedure notably includes entering the bank card as a guarantee . The consultation and acceptance of the general conditions of sale and of the conditions of sale of the reserved rate before the validation of the reservation and, finally, the validation of the reservation by the customer.
Article 18 - An acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation, the information relating to the after-sales service, as well as the address the establishment of the seller to which the customer can present his complaints.
Article 19 - Consumption of the service
In application of the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form . Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made . For establishments with Internal Regulations, the customer accepts and undertakes to respect said regulations.In the event of non-compliance by the client with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the client to leave the establishment without any compensation and or without any reimbursement if a payment has already been made. been carried out.
Article 20 - Liability
The photographs presented on our online sales website are not contractual.
Even if every best effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the accommodation presented give as exact an overview as possible of the services offered, variations may occur between the time of booking and the day of the reservation. c
onsumption of the service . The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Article 21 - Payment
The customer communicates his bank details as a guarantee of the reservation except for special conditions or prices, by credit or private bank card(Visa, Mastercard, American Express, etc. depending on the possibilities offered by the establishment's reservation platform) by indicating directly, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers , as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram.
He must present himself at the establishment with the bank card which enabled him to guarantee the reservation . Payment is debited at the establishment at the start of the stay. This prepayment is called a deposit . In the event of a no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, for the amount indicated in its general conditions and special conditions of sale . The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: card stolen, card blocked, limit reached, entry error, etc.In the event of a problem, the customer must contact his bank on the one hand, and the establishment on the other hand to confirm his reservation and method of payment. In the case of a rate subject to prepayment, the amount paid in advance, which are the down payments, is debited at the time of booking or at the customer's request paid by another means of payment (bank transfer, check, checks). holidays) within 7 working days. The establishment can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the establishment.
Article 22- Respect for private life
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers ). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the stripe.com payment service provider to the establishment's bank, for the execution of the reservation contract. The customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, are committed overlooked the establishment to take all security measures and respect for data confidentiality for said data transfers.
Article 23 - Agreement on proof
Entering the required banking information, as well as accepting these general conditions and the reservation voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature .
The computerized registers kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.